Privacy Policy — qqzz Bangladesh

qqzz is an online gaming platform built specifically for players in Bangladesh. We take the privacy of our players seriously. This Policy is written in plain language so that every qqzz player — regardless of their technical background — can understand exactly how their personal data is handled.

This Policy applies to all personal data collected through the qqzz website at qqzz.club, the qqzz mobile app, and any communications between you and the qqzz support team. It covers data collected from registered players as well as visitors who browse the qqzz platform without creating an account.

qqzz collects only the personal data that is necessary to operate your account, process transactions, and comply with our legal obligations. The categories of data we collect are described in the table below.

qqzz does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes with your explicit consent.

qqzz collects your personal data through the following channels:

• Direct registration: When you create a qqzz account, you provide your name, phone number, and date of birth directly.
• Deposits and withdrawals: When you make a transaction on qqzz, your payment provider shares the necessary financial data with us to complete the transaction.
• Gameplay activity: The qqzz platform automatically records your gameplay sessions, bet amounts, and game outcomes as part of normal platform operation.
• Device and browser data: When you visit qqzz.club, our servers automatically log your IP address, device type, and browser information for security purposes.
• Support interactions: When you contact the qqzz support team via email or live chat, the content of those communications is recorded and stored.
• Cookies and similar technologies: qqzz uses cookies to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for full details.

qqzz uses your personal data for the following purposes. For each purpose, we have identified the legal basis that allows us to process your data.

• To operate your qqzz account: We need your identity and contact data to create and maintain your account. This is necessary to perform our contract with you.
• To process payments: We use your financial data to process deposits and withdrawals. This is also necessary to perform our contract with you.
• To verify your age and identity: We are legally required to confirm that all qqzz players are at least 18 years old and are who they say they are.
• To prevent fraud and money laundering: We monitor transaction and gameplay data to detect suspicious activity. This is a legal obligation for qqzz.
• To provide customer support: We use your contact and communications data to respond to your enquiries and resolve disputes.
• To improve the qqzz platform: We analyse usage data in aggregate to understand how players use qqzz and to make the platform better. This is based on our legitimate interest in improving our service.
• To send you important account notifications: We may contact you about changes to your account, security alerts, or updates to our Terms and Conditions. These communications are not marketing and cannot be opted out of while your account is active.
• To support responsible gaming: We use gameplay and financial data to identify players who may be experiencing gambling-related harm and to offer appropriate support tools.

qqzz does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share the minimum necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and are independently responsible for the data they hold.
• Identity verification services: When we are required to verify your identity, we may share your identity documents with a third-party verification provider. This data is used solely for verification and is not retained by the provider beyond the verification process.
• Legal and regulatory authorities: qqzz may be required by law to disclose your personal data to government authorities, law enforcement agencies, or regulators. We will only do so when legally compelled and will notify you where permitted by law.
• Fraud prevention services: We may share technical and transaction data with fraud prevention partners to protect the qqzz platform and its players from financial crime.
• Business transfers: In the event that qqzz is acquired by or merged with another entity, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer.

All third parties with whom qqzz shares personal data are required to handle that data securely and in accordance with applicable privacy law. qqzz does not permit third parties to use your data for their own marketing purposes.

qqzz uses cookies and similar tracking technologies on the qqzz.club website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use qqzz.

• Essential cookies: These are required for the qqzz platform to function. They maintain your login session and remember your language and display preferences. You cannot opt out of essential cookies while using qqzz.
• Analytics cookies: These help us understand how players navigate qqzz — which pages are visited most, where players drop off, and how long sessions last. This data is collected in aggregate and is not linked to individual players.
• Security cookies: These help qqzz detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core features of the qqzz platform, but some personalisation features may not work as expected.

qqzz retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods for each category of data are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulations.
• Financial transaction data: Retained for 7 years after the date of the transaction to comply with financial record-keeping requirements.
• Gameplay data: Retained for 2 years after your last login to support dispute resolution and responsible gaming monitoring.
• Support communications: Retained for 2 years after the conversation is closed.
• Technical and device data: Retained for 12 months for security monitoring purposes.

When the applicable retention period expires, qqzz will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.

qqzz takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

• All data in transit between your device and qqzz servers is encrypted using TLS 1.2 or higher.
• Sensitive data at rest — including payment information and identity documents — is encrypted using AES-256.
• Access to personal data within the qqzz team is restricted to authorised personnel on a need-to-know basis.
• qqzz systems are monitored 24/7 for suspicious activity and potential security incidents.
• Regular security assessments and penetration tests are conducted on the qqzz platform.
• All qqzz staff who handle personal data receive regular privacy and security training.

While qqzz takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

As a qqzz player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the qqzz support team at [email protected]. We will respond to all requests within 30 days.

The qqzz platform is strictly for adults aged 18 and over. qqzz does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on qqzz, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

qqzz uses age verification checks during the registration process to prevent minors from accessing the platform. If a player is found to be under 18 at any point, their account will be closed immediately and any deposits returned to the original payment method.

qqzz may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, qqzz will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the qqzz platform after the effective date of any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qqzz handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Response time: Within 48 hours for privacy-related requests
• FAQ: Visit the qqzz FAQ page for answers to common questions
• Responsible Gaming: Visit our Responsible Gaming page for data-related support tools